Here is what some of our clients have to say about the services that they have received from us.

If you have a comment, please let us know by filling in the form at the bottom of the page.

Steve Cleaves

I have used Primrose on several occasions and have been very impressed by the professional and efficent manner. They employed to collect my overdue accounts to date, they have achieved a 100% success rate.

Paul Trew

Primrose are highly professional and efficent, but manage to remain friendly and approachable. I would have no hesitation in recommending them to companies of any size.

Stephen Lucey

Thank you very much for your assistance in recovering the whole of the debt. Your professionalism and communications throughout are much appreciated

Claire Jones

We contacted Primrose in 2010 to collect bad debt for the company. They have had a high success rate in collection and we have found them to be extremely professional and helpful. We would not hesitate in recommending their services.

Stan Devonish

On behalf of the team at DeVine. I would like to express my sincere thanks to Primrose Collections. The matter of debt collecting is always a thorny issue as all companies need to collect outstanding accounts in a timely fashion, but you don’t want to push your clients too hard as you don’t want to upset them or lose them as a client. The moment you meet Nicola or her team you are immediately assured that they are unflappable and their levels of knowledge, strength of character and industry know how could charm the birds from the trees, let alone your money from a client. Although you never want any bad debts within your company, my account department always keep Primrose’s contact details to hand as they would be our first point of contact when any troublesome ovedue accounts need to be collected as we have every confidence that Primrose will collect without alienating the client.

I highlighted Primrose Collections to anyone else looking for high quality, friendly and a discreet service

John Hardaker

I have recently had cause to use Primrose for an outstanding invoice. The customer refused to communicate with Yellow Dragon despite leaving messages and sending e-mail’s. Within 24Hrs of involving Primrose my debtor paid the invoice in full, which of course I am most pleased about. I would therefore have no hesitation in using Primrose again and recommending their services to any business with outstanding invoices.

Adrian Moss

I would like to express my sincere thanks to Nicola & her team at Primrose for an outstanding job they have recently carried out for me. I had been politely chasing a non paying client for quite a while, and i was getting a little tired of the constant excuses and delaying tactics that were being deployed against me. I made one call to Primrose & followed this up with one email. A few days later I was amazed that not only had they reached an agreement to clear the outstanding balance, but they secured payment in full within a matter of weeks. Highly recommended.

Liza Carr

My huge thanks and gratitude will always be with Primrose Collections. I have had an outstanding debt with a company in Ireland for almost six years. I mentioned it to Nicola as a general conversation whilst networking and she offered her help. Neither of us held out much hope of getting the back the money owed to me, as I already exhausted many avenues in an attempt to recover the debt. However a year later, as a result of Nicola’s determination, professionalism and knowledge of her industry, I have received just under £5,000! I can never thank her enough and so grateful that I met her. I would recommend Primrose Collections to anyone who has outstanding debts.


I had been waiting nearly 4 years for monies owed to my company: although I had received confirmation they would pay, the funds never did arrive.

I had almost given up!

Then I met Nicola of Primrose Collections and she collected for me in 2 weeks!

Excellent service and worth every penny! I would highly recommend Primrose Collections.

Dafydd player

As a busy electrical contractor , finding the time and energy to pursue a non paying customer was proving to be very stressful.

After many different attempts to obtain payment including personal contact, county court judgment and bailiff visits, i began to give up.

I was placed in contact with primrose collections and after a few details were passed on i shortly received payment of the outstanding money !!!

I cannot express high enough gratitude towards primrose collections and will definitely be using them again .

well done primrose 🙂

Michael Williams

Nicola and her team have just recovered an outstanding balance for my business.

the guy wasn’t returning my phone calls and just didn’t want to talk, our only option was to use primrose collection and they recovered the debt quickly and smoothly with no hassle!

I have recommended Nicola and her team and would again.

Michael (dor2dor)

Mark Bellew

I engaged Primrose Collections to recover invoiced fees from a company in Newport for whom I’d built a website that they had agreed to go ahead with. Prior to bringing in Primrose I had tried to recover the debt myself but was unsuccessful due to the company owner always agreeing to pay “next week” but never actually following through with the payment. I was about to write of the debt as I didn’t have the time or inclination to keep chasing someone whose word meant nothing.

It was at this point Primrose took over the chasing and quickly found that they were getting the same run-around, however, their persistence and perseverance eventually paid off and the person eventually paid up. Thank you, Primrose, for your tenacity and determination in finally getting payment from the most untrustworthy and difficult of people.

Ceri Morgan

After getting no reply or any joy with a handful of debtors we employed Primrose to do all the hard work on our behalf. Luckily on every occasion we have managed to recoup all our debt. Using Primrose and our own terms and conditions gives us confidence that all our invoices will be paid within a reasonable time. Primrose is now an integral part of our business finance.

Claire Thomas - Thomas Safety Services

After numerous unsuccessful attempts to gain payment from a client I decided to contact Nicola and the team at Primrose. Within a week full payment has been received and the whole process was extremely easy and painless. I would have absolutely no hesitation in recommending Primrose Collections and will definitely be using them again should the need arise in the future. Thank you to all at Primrose for your professional attitude and friendly approach.

Sandra Morgan J T Morgan Butcher Ltd

We were given Primrose’s name by our accountant to help with outstanding debts to our company. We were very pleased with the efficiency of the company and the professional approach to obtaining our debt which was received in full. I would highly recommend you look no further than Primrose to retrieve your debt.

Ian Whitty

On behalf off React Commissioning.

We would like to express our gratitude and thanks to Nicola and the Primrose Collection team. Know matter how large or Small the Debt to be recovered Primrose have given us and achieved 100%. After being in contact and dealing with Primrose Collections, I would recommend Primrose to everyone requiring this service, very professional, understanding and efficient,absolute pleasure to deal with.

Sion Dafydd

We received some accountancy training from Nicola who was fantastic – she went above and beyond to help us. I have no hesitation in recommending Primrose – Nicola was thoroughly professional, efficient and was a pleasure to deal with.

Christopher & Lorraine Bartley

On behalf of City Print Services Ltd We would like to thank Nicola & Primrose Collection Team for their help collecting debt from a company based in Penarth . Their efficient and professional approach allowed us to concentrate on running our business while they dealt with retrieving debt Lifting the burden & pressure from our shoulders . We highly recommend Primrose Collections Ltd and will continue to use their services when required
Its been a pleasure dealing with you Nicola , once again , Thank you Very Much

Théo Amon

I had a wonderful experience with Primrose Collections and Nicola Wesson. I received prompt and professional replies to my inquiries and got my full credit collected very fast, including the collection fees, which were paid by the debtor. Transfer of the amounts ensued immediately. Communication was always clear and you could sense the deep commitment these people have to their work. This was simply a perfect job.

Mar Rodríguez

Nicola and her team were marvellous. They conduct their business professionally and efficiently, while helping a lot of people continue their professional lives with some more peace of mind knowing problems with payment will be expediently dealt with by them.
I can definitely recommend them.

Phil Williams

Having given up on collecting the debt myself and on the verge of righting it off as a bad experience. I was directed to Primrose collection. So glad I did the explained everything and how the process would work. They are so helpful I wouldn’t hesitate to contact them and use their expertise in this area. From getting nothing out of the client to getting all my money back thanks to nicola and her team.

Your email address will not be published. Required fields are marked *